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Warranty Claim Form

For each machine, please submit a separate warranty claim.

  1. Customer Information

Multi-line address
Did you purchase directly from Hoffman?
Yes
No

If your answer is "No" to question above, please answer the question below.

Are you the owner, distributor, or service technician?
Owner
Distributor
Technician
Other

  1. Machine Information

  1. Operating Conditions

Steam Source

  1. Problem Description

Has the machine stopped operating?
Yes
No

  1. Troubleshooting Performed

  1. Requested Support

Do you need technical guidance?
Yes
No

  1. Notes & Warranty Requirements

- All warranty claims must include the machine serial number and proof of purchase.

- Photos and videos of the issue are required.

- Warranty coverage follows Hoffman’s official warranty policy and may require machine registration.

- Consumables and wear parts are not covered unless explicitly stated.

- Warranty terms are subject to change without notice.

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